Value for your money
Instead of me having to send quotations everytime to my clients, they simply view them from my catalog section and be able to make orders.
Overview
What is WhatsApp Business?
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp…
Recent Reviews
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Reviewer Pros & Cons
Pricing
WhatsApp Business
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is WhatsApp Business?
WhatsApp Business Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages.
For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.
Reviewers rate Support Rating highest, with a score of 8.3.
The most common users of WhatsApp Business are from Small Businesses (1-50 employees).
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(187)Attribute Ratings
Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
February 22, 2024
Value for your money
Score 8 out of 10
Vetted Review
Verified User
Instead of me having to send quotations everytime to my clients, they simply view them from my catalog section and be able to make orders.
- Catalog
- Ads
- Chanels
- Retrieving of backups
- Incorporate a calendar
- Allowing customers to make reservations
February 17, 2023
WhatsApp Business best for Businesses
Score 9 out of 10
Vetted Review
Verified User
One of the main business problems that WhatsApp Business addresses my company is that its improving customer engagement and satisfaction. With WhatsApp Business, We can easily communicate with our customers, respond to inquiries, and provide real-time support. This can help to build stronger relationships with customers and improve their overall experience with the business. Another problem that WhatsApp Business addresses is automating routine tasks and messages. The platform allows businesses to create quick replies and set up automated messages for frequently asked questions, order confirmations, and other types of customer inquiries. This can help to streamline customer support and save time for businesses.
- Two-way communication: WhatsApp Business allows businesses to have real-time, two-way conversations with their customers, which can help to build stronger relationships and improve customer satisfaction. Customers can ask questions, provide feedback, and make inquiries, while businesses can respond promptly and provide personalized support
- Automation: WhatsApp Business allows businesses to automate certain tasks and messages, which can help to save time and streamline customer support. Businesses can create quick replies and set up automated messages for frequently asked questions, order confirmations, and other types of customer inquiries.
- Customer engagement: WhatsApp Business allows businesses to engage with customers in a more casual and personalized way than traditional marketing channels. Businesses can use WhatsApp to send promotions, share new product launches, and offer exclusive deals to customers.
- Limited features: While WhatsApp Business offers some basic automation features, such as quick replies and automated messages, it lacks some more advanced features that would be useful for businesses. For example, it does not offer the ability to schedule messages, set up chatbots, or create custom workflows.
- Integration: WhatsApp Business does not have native integrations with many third-party tools and services, which can make it difficult for businesses to fully integrate it into their existing workflows and tools. This can limit its usefulness for businesses that rely heavily on other software tools.
- User management: WhatsApp Business currently only allows businesses to have one phone number associated with their account, which can make it difficult for larger businesses with multiple customer support agents to manage conversations effectively.
June 22, 2022
WhatsApp Business, awesome tool for small and medium businesses to communicate with their customers
Score 8 out of 10
Vetted Review
Verified User
I am rarely in front of my computer. This is where WhatsApp Business comes in. It allows me to connect with my customers, and send them files, images, videos, and even links directly on their phones. It is a very useful tool for any businessman out there, especially for those that need to be in constant communication with their customers.
- This app has been able to connect me to my customers.
- Communicate more effectively with your customers and grow your business.
- Send files, images, videos, and even links directly on phones.
- Collaborative workspace.
- Group chat with the possibility of making a presentation.
- WhatsApp Business should think about the possibility of creating chatbots.
June 14, 2022
Easy connection to work
Score 8 out of 10
Vetted Review
Verified User
WhatsApp Business is one the best connexion software in recent years in the world. It is the most favorable to me and my colleagues in our company it's easy to use, Direct contact with the customers, and WhatsApp is widely used by the majority of the people. as a digital solution gives us the opportunities for the customers and company with a better communication process to save time, cost, and effort. In recent years we use it in our logistics department to pitch our products and access our employer development. this utility generally gave us the solution to access those who couldn't go to the markets and wanted to buy online as you can post your products easily and It is user-friendly.
- Easy to use by registering a phone number as your personal WhatsApp number and attaching your company profile by opening and closing your image to your product.
- Fast and accurate connection.
- It allows you to split chat between business and personal as WhatsApp Business and Personal can be downloaded on the same smartphone by registering a different number.
- In the group, only the admin can add a new person or remove one.
- It is not useful for employees/clients who want to get information while traveling.
December 03, 2021
WhatsApp business is a great communication tool
WhatsApp Business is one the best communication software in recent years. It is most favorable to me and my colleagues. The software gives the opportunities for the customers and company with better communication process. In recent years we use it in our sales department to pitch our products, access our human resources and employer development. It is perfectly a digital solution for us. I am highly satisfied with this.
- Helps the customers to take perfect decision
- Perfect for digital marketing
- Allows the immediate interaction
- Can’t install it more than one device
- Some complained excess utilization of space
- Better responsibility for the customers
We shaped external and internal communication easily with the WhatsApp Business in our whole organization. Its features are extremely beneficial, and small businesses, like ours, frequently make use of them. When compared to the standard/regular WhatsApp, the WhatsApp Business edition has a few key differences. Intuitive usability meets innovative productivity in this software package. On the surface, the two applications appear to be nearly identical. But the Business app has a “B,” which is a speech bubble. We’ll know we are talking to a business because it lists us as a corporate account. It offers clients peace of mind knowing they are dealing with a reputable business. The company’s profiles are available on the site and serve additional details. For the sake of convenience, we can implement directions and include our address and location on this page. In terms of hours and summaries, WhatsApp Business lends us an excellent overview of our business.
- Sending files is as simple as emailing and getting a quick response from the recipient. API support, as is notification management based on timing.
- Incoming message responses are automatically and quickly processed. Unique features include speed and practicality, which are uncommon in similar tools and allow for a more personalized and efficient benefit for the customer.
- Complete the sketch with a focus on business efficiency and the ease of boosting and removing users.
- It is used to direct questions about anyone in the departments or individuals within the company.
- Including important information like an address, website, email, working hours, and activity segment is necessary for companies to provide professional work.
- Scalability is difficult to suggest, and the quality of the links, especially when made on video, should be improved.
- Traveling with WhatsApp Business is tricky because unable to hold calls, and the app is banned in some countries.
- It's possible to improve API support and extract the application's satisfaction index.
September 05, 2021
A Business Solution for a Small business manager
Score 6 out of 10
Vetted Review
Verified User
We currently use it in our sales department to pitch our products, access the human resources and employer branding. This is mainly used in our sales, marketing and HR areas. During this pandemic, this utility generally gave us the solution to access those who couldn't go to the markets and want to buy online. Its a digital solution. You can post your products easily. It is user friendly.
- This feature shows the authenticity of the product seller, helps the customer to make better decision
- Perfect for digital marketing and selling
- Seller can upload Catalogues that can be useful for the customers in making decision
- The newest update has created many issues for the users, mainly the issues with the camera, photos and chatting with customers
- Some complained of excess utilization of space
- Reduction of size and quality of the uploaded pictures
June 27, 2021
Platform for the business to grow further
WhatsApp business is used across my organisation. We are small hardware business serving the requirement of many renowned companies in Bangladesh. We normally sell our services and products to individual customers as well. We use to update our catalogues in the application with details. Customers find it very useful and knock us directly through WhatsApp in terms of ordering. We can easily reach the customers as per their demand and Demography. This application helps us getting connected to the new customers as well as our existing clients.
- Easy to use.
- WhatsApp is widely used by majority of the people.
- Product catalog update.
- Direct contact with the customers.
- Secured connection and ad free.
- Video catalog might help.
- Good to have a demonstration of usage.
May 16, 2021
WhatsApp Business is a great communication tool.
WhatsApp Business is being used to facilitate communication between company and customer. Although we use other tools for communication, WhatsApp Business helps in immediate contact with the customer. When we need a quick return it is the best alternative to contact our customers. The file upload function is another plus.
- Fast and accurate communication
- Sending files
- Creating groups for each project
- At the moment I can't think of anything that could be improved.
Score 9 out of 10
Vetted Review
Verified User
WhatsApp Business [has] help[ed] my company to grow more [with] additional tools in marketing ways to spread my product and businesses. WhatsApp Business has a feature [of] a [gallery] for our products, displa[ing the] best picture[s]. Our customer[s] has access to review it if they are connecting as [a] contact [as well]. By [the] time being, WhatsApp Business improving to provide you all company profile that can reach by anyone[.]
- Easy to use, register by phone number same as WhatsApp personal
- Providing to attach company profile by [submitting] open and close you [business, gallery] picture of your product
- Auto replay for costumer that would contact you, and we can set quick [information] about the company
- WhatsApp Business and personal can be download at the same smartphone by register differents number
- Allow you split chat between business and personal
- WhatsApp Business has registered with only 1 phone number for [lifetime]
- Display name[s] are permanent
- Once your [business] is closed forever, need to changes [the] number of WhatsApp Business
- [The] costumer has access to see your [profile] and copy them for their purpose
November 06, 2020
WhatsApp Business, Speed and Practicality
I had the opportunity to install and configure WhatsApp Business in a school to facilitate interaction between parents, students, teachers, and the school's administration. Specific groups were created, one for each class, according to the level of education, which facilitated the availability of virtual teaching
material as well as the monitoring of printed material. It was one of the first tools we applied in this moment of social distancing.
- Some unique characteristics, hardly found in similar tools, are speed and practicality, which enable a more humanized and rapid service for the client.
- Another fundamental point is the mobility of communication, especially in the case of home-office work. Communication between employees, clients, and managers is almost instantaneous.
- The possibility of adding important information, such as an address, website, email, working hours, and the segment of activity is necessary for companies to offer an increasingly professional service.
- As a suggestion, it would be good to pay better attention to the quality of the links, especially when made on video.
- If there is no waiting at the time of using the application, it is very likely that you have the opposite effect: instead of engaging your client, you end up pushing them away.
October 04, 2020
Great Business Software.
WhatsApp Business has contributed a lot with details in logistics, transportation, and customer relations.
- Quick responses
- Hang tags
- Very complete profile
- Business efficiency
- Customer support
- Scalability difficulty.
- It is not possible to put a WhatsApp call on hold.
- Satisfaction index, for example, cannot yet be extracted from the application.
April 30, 2020
WhatsApp Business
Score 9 out of 10
Vetted Review
Verified User
WhatsApp Business is a free app designed and developed for SME enterprises. It has been adopted within my company to enable team communication. We tried many communication tools before WhatsApp Bbusiness and I can confirm it is an easy-to-use tool and a widely adopted solution.
- Notification management based on timing.
- API suport.
- Automatic quick reply to incoming messages.
- Connectivity: your phone should be connected to the network to be available.
- Nuisance: groups sometimes can be tedious if they are not muted.
- API support can be improved.
January 22, 2020
WhatsApp for Business
There are so many people who are using WhatsApp Business to communicate. We have many employees and clients who use the application too. WhatsApp Business is used to inform staff and customers of weather conditions, delays, and ward off other calamities. It is also helpful in communicating event information like holiday parties, open enrollment, and wellness fairs.
- Easy to maintain a user community in terms of adding or removing people.
- Employee/ customer questions can be directed to appropriate sources.
- People have to download a new app on their phone.
- The tool is banned in some countries, so it is not useful employees/ clients want to obtain information while traveling.